Sentinel Standard

Returns Policy

Return window and eligibility for Sentinel Standard equipment orders.

Last updated: October 2026

30-Day Return Policy

We accept returns within 30 days of delivery on unused, unopened gear in original packaging. Items that have been opened, installed, modified, or show signs of use are not eligible for return unless they arrived damaged or defective.

Final sale (not returnable)

  • Ammunition and other hazardous materials
  • Opened electronics, optics, or sealed kits (unless DOA / defective on arrival)
  • Specially ordered or personalized items when noted at purchase

How to initiate a return

  1. Contact us with your order number and the item(s) you would like to return.
  2. We will send a return authorization (RMA) and the return shipping address. Unauthorized returns may be refused.
  3. Ship the item(s) back in original packaging. Unless the item was defective or damaged in transit, return shipping is the buyer’s responsibility.
  4. Once we receive and inspect the return, we process eligible refunds within 3–5 business days.

Exchanges

Need a different configuration or model? Place a new order for the correct item and return the original for a refund (subject to eligibility).

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the packaging and product. We will arrange a replacement or refund for eligible DOA claims.

Refund processing

Refunds are issued to the original payment method. Original outbound shipping is non-refundable unless we shipped the wrong item or the item was defective. Bank or card issuer timing is typically 3–5 business days after we issue the refund.